FAQ For Agent

Welcome the new agent joining Mrince’s team to sell vegetables and food from Thailand! It’s wonderful news to hear about their role in providing quality products to Mrince and customers in UK. Wishing them a fulfilling and successful journey ahead. May their partnership with Mrince bring about great experiences and lasting achievements. Here’s to their happiness and success in their new role, contributing to promoting healthy eating habits in UK. Cheers to a bright future ahead!

You are required to receive a username and password to access the www.mrince.com system and to use Mrince’s email from our IT department. Typically, login credentials and system access information will be sent to you personally. If you have not received them yet, please provide further details via WhatsApp at +66814169896.

Mrince conducts business under the laws of Thailand and the United Kingdom. Therefore, it is necessary for you to understand our terms and conditions, which you can study from the following link: https://mrince.com/terms/

Ordering rounds are open at all times, but we will close the ordering round on Tuesdays at 12:00 pm UK time. Our agent team must generate invoices and submit the product list on that day. If customers wish to add additional items, please inform the admin team to coordinate with the next production batch. If customers place orders on Thursday, please reject them.

The minimum order with us is £300 per order, and shipping costs will be based on the order’s value.

You should advise customers to register with us by filling out the registration information at https://mrince.com/register and await approval from the administrator, which typically takes 1-2 days.

To open an invoice with the Admin code, the system can be accessed via the following link: https://mrince.com/wp-admin/post-new.php?post_type=shop_order, and proceed with the following steps:

1. This is the entire workspace for the agent. It is unnecessary to pay attention to other areas.

• Number 1 : Order Number
• Number 2 : Billing and Shipping customer info it’s automaticaly load when you select customer from Number 3 feild
• Number 3 : Customer Name that have info from customer register. You should register customer first.
• Number 4 : Add item product if you click on this button it’s show input box feild you should write the name of product or SKU and quantity what you want, Apply Coupon if any.
• Number 5 : Action to customer Space 
  • Challan Invoice : There are will generate PDF Document that you want 
  • Order actions : That’s sending mail to customer by method that you choose.
  • Order notes : Everything that you do at this order it will be record on this and if you want to send this info to customer you can click on below button and Action it
• Number 6 : Recalculate, if you add item sometime the price not sumation correctly you can click this button to re calculate price and value.

You can go to this page https://mrince.com/wp-admin/edit.php?post_type=shop_order and see all order.

After accessing this page, you can check various order details and perform different actions. These include downloading the invoice (INV) and packing slip.

All customers must make payment before placing an order. Our payment channels will be specified in the INV document provided by our agent team when opening invoices for customers. The INV file can be sent directly to customers, or payment can be made through the following channel:
Cash Plus Bank / 08-71-99 25115278

Afterward, the agent team should request payment slips and forward them to the admin team to confirm the payment amount and proceed with product manufacturing.

Alternatively, agents themselves can send payment slips to customers via the link https://mrince.com/confirm-payment/. By logging in, the system will automatically display outstanding balances for payment.

We will deliver products to customers on Saturdays and Sundays of that week. Each customer will receive their goods on the same day and time they previously received them. For new customers, our UK-based staff will notify the agent of the delivery day. This process will continue unless there are changes.

Sometimes, there may be exceptional circumstances preventing us from delivering products on the usual day and time. In such cases, our team of agents and administrators will always communicate promptly with the customers.

We do not have a refund policy for customers. Instead, we offer credit for future orders. Customers are entitled to request a claim for products as shown in the image only. Agents must provide customer information to the admin team for consideration of issuing credit to the customer.